Got inquiries, feedback, or are you looking for further details about our store and products?
If you cannot locate answers on our informational pages or certain points remain unclear, feel free to reach out via email to serviceon@geuphoeb.com. When writing your message, kindly include your full name, phone contact number and your city of residence. Should you be submitting an after‑sales support request, please attach relevant product photos to assist our support team.
Customer Service Operating Hours
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: Closed
Our support team aims to reply to all incoming messages within 48 working hours; this turnaround window does not apply during public holidays.
Frequently Asked Questions
Q: How much time should I expect to wait for my parcel arrival?
A: Bear in mind that average order fulfilment takes 3‑7 days prior to shipment. Our team makes every effort to send out your purchase as quickly as we can. After dispatch, estimated transit time ranges from 14‑30 days, varying based on your destination country or area. Please also account for public holidays which may potentially cause delivery delays.
Q: What rules apply for product returns?
A: Upon receiving your returned goods and completing condition inspection, we will start processing your return or exchange request. Please allow no less than 14 days after our receipt of your returned item for full return‑related handling.
Q: What methods can I use to get support for my existing order?
A: You may send us an email at serviceon@geuphoeb.com, or fill out the contact submission form available directly on this page.