General Questions
What can I do to check my order status?
Right after you submit your purchase, we will send out an order‑confirmation email, through which you are able to monitor your order progress.
Is order modification allowed?
Adjustments can only be applied to orders that have not entered shipping preparation. When your order shows statuses such as “preparing for shipping”, “shipping” or “delivered”, further edits will no longer be feasible.
Payment
What forms of payment are supported?
Two major payment options are available on our platform:
- PayPal PayPal acts as our primary secure payment processor for Geuphoeb. Via this gateway, we take MasterCard, VISA, American Express and Discover.
- Secure Credit Card Checkout Direct credit‑card payments are also supported for Visa, Mastercard, American Express and Discover.
What currency will appear on my billing statement?
All transactions are finalised in US Dollars (USD). If your debit or credit card runs on a different currency, your card‑issuing bank will carry out currency conversion using its own applicable exchange rate, subject to the site you are browsing.
Do you support instalment payments over multiple periods?
We offer the choice to pay in 3 instalments.
Shipping
Which regions do you deliver to?
We provide worldwide delivery service covering Asia, North & Central America, Europe and Oceania. Both PayPal and credit‑card payments are available for these international shipments.
What is the typical order processing lead‑time?
After checkout, your order generally requires 3‑7 working days for internal processing. Actual transit duration depends on the shipping solution you select.
Where do I get tracking information for my parcel?
Upon successful order submission, a confirmation email containing tracking‑related details will be sent to your inbox so you can follow your shipment.
What happens when nobody is available to receive the parcel?
If you are absent at the delivery address, the courier may attempt redelivery on the following business day, or get in touch with you to reschedule, subject to local practices and your selected shipping method in your country. Alternatively, you might need to pick up your parcel in‑person from your nearby local post office if home delivery cannot be completed.
Returns
Am I eligible to submit a return request?
Return requests will be honoured under the following prerequisites: ‑ The product must have been purchased directly from our online shop ‑ Merchandise must remain unused ‑ Return or exchange applications must be raised within 14 calendar days after item delivery
Get in touch with our customer‑support team to start your return procedure.
Can I apply for an item exchange?
Exchanges are permitted and abide by exactly the same set of requirements as product returns. When you communicate with our support team to arrange a return, clearly state that you wish to swap your item for an alternative product.
Will I be charged for sending items back?
Reach out to customer support first to obtain the designated return address. Once you receive this address, securely repack the goods inside their original packaging and enclose your purchase proof inside the parcel.
Return shipping costs may be waived under certain circumstances. If your return is not triggered by mistakes made by geuphoeb.com, return‑delivery expenses will be subtracted from your final refund amount.
How long is the return‑processing cycle?
Our warehouse will send return confirmation within 14 days upon physical receipt of your returned package. Once your return application gets approved, refunds, item exchanges or store credits will be arranged within another 14‑day timeframe.
If you have further questions or concerns, feel free to email us: serviceon@geuphoeb.com