Return & Refund Policy

Thank you for shopping with us. We truly hope you are satisfied with your purchase. Should you not be fully content with your order for any reason, you are welcome to send items back to us. Please read the full guidelines below to understand our return‑refund terms.

Returns

To qualify for a refund, goods must be sent back within 30 calendar days counting from your purchase date. Returned merchandise needs to arrive in its original received condition, without any form of damage.

Return Process

To initiate a return request, please reach out to our customer‑support team to obtain our designated return address. Once you receive this address, securely repack the product using its original packaging and enclose your purchase proof inside the parcel.

Return shipping may be complimentary under certain scenarios. If your return request does not stem from mistakes made by geuphoeb.com, return‑delivery expenses will be subtracted from your final refund amount.

Our team requires 1‑3 days to prepare and dispatch orders. If you intend to cancel your purchase, please submit your cancellation request prior to shipment. Cancellations will no longer be accepted once an order has been dispatched. While our website does not enforce a fixed cancellation cutoff, cancellations are only valid if submitted before your order enters shipping status.

Refunds

Upon receiving your returned parcel and completing item condition inspection, we will commence your return or exchange procedure. Kindly allow a minimum of 30 calendar days after we receive your goods for return‑related handling. Depending on your card‑issuing provider, refunds might take 1‑2 billing cycles to reflect on your credit‑card statement. We will send you an email alert once your return case has been processed.

Important Note If returns are triggered by customer‑related reasons, the purchaser shall cover return postage; exact shipping costs are determined by your selected courier service. In cases where items arrive damaged or incorrect due to our error, customers are exempt from paying return‑shipping charges.

Exceptions

The categories listed below are not eligible for returns or exchanges:

• Perishable goods
• Intimate apparel
• Gift cards
• Custom‑made products
• Digital goods

For items that arrive defective or damaged, please get in touch via our contact details shown below to arrange your refund or exchange solution.

Inquiries

Should you hold any questions regarding our return‑refund regulations, feel free to write to us: Email: serviceon@geuphoeb.com